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Costumer Care Representative

Elk Grove Vlg, IL 60007

Posted: 05/26/2023 Employment Type: Office Industry: Light Industrial Job Number: 05/26/2023-Addison Pay Rate: $20.00

Job Description

Superior Staffing is seeking for a Customer Care Representative for one of our clients located in Elk Grove Village, IL 60007.


Coordinates activities of serving Customer needs to include set-up of account-on-boarding, any service requests and telephone requests/complaints/service issues to include the following duties outline below.


  • Other duties may be assigned.
  • Continually answers incoming telephone calls and handles customer inquiries and requests in accordance with customer service standards
  • Continually initiates outgoing telephone calls to customers to resolve issues/requests Investigates discrepancies related to invoices
  • Continually takes customer pick-ups over the telephone while inputting the information into the pick-up system to print and deliver to the appropriate department
  • May be asked to join Sales for customer visit
  • Makes outbound telephone calls to customers to thank them for their business and to perform customer surveys
  • Continually provides first line administrative support for the Sales staff
  • Troubleshoots issues for the Sales staff as they arise
  • Sets up new accounts, specials and permanent changes
  • Continually performs data entry functions into various programs
  • Creates and provides reports to various departments and customers
  • Updates and maintains customer database
  • Prints customer waybills and ships them
  • Recommends corrective procedures to improve/eliminate customer issues
  • Prepared written and oral procedures/instructions for customer needs
  • Liaise with the Billing Department as needed; i.e. data entry, rating, verifying
  • Assist AR team with any collection issue to ensure account stability as needed
  • Performs general clerical duties, such as filing and data entry
  • Coordinates the daily workflow to ensure all tasks are completed timely and accurately
  • Assists the Customer Care Manager with tasks as requested
  • Continually answers questions and responds to internal staff regarding customer care issues ensuring Customer Care standards are met.
  • Monday- Friday
  • 8:00am-6:00pm
  • Tem to Hire


If interested please contact us at (630) 516-3505 to set up your application process.

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