Superior Staffing is seeking for a Customer Care Representative for one of our clients located in Elk Grove Village, IL 60007.

SUMMARY

Coordinates activities of serving Customer needs to include set-up of account-on-boarding, any service requests and telephone requests/complaints/service issues to include the following duties outline below.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Other duties may be assigned.
• Continually answers incoming telephone calls and handles customer inquiries and requests in accordance with customer service standards
• Continually initiates outgoing telephone calls to customers to resolve issues/requests Investigates discrepancies related to invoices
• Continually takes customer pick-ups over the telephone while inputting the information into the pick-up system to print and deliver to the appropriate department
• May be asked to join Sales for customer visit
• Makes outbound telephone calls to customers to thank them for their business and to perform customer surveys
• Continually provides first line administrative support for the Sales staff
• Troubleshoots issues for the Sales staff as they arise
• Sets up new accounts, specials and permanent changes
• Continually performs data entry functions into various programs
• Creates and provides reports to various departments and customers
• Updates and maintains customer database
• Prints customer waybills and ships them
• Recommends corrective procedures to improve/eliminate customer issues
• Prepared written and oral procedures/instructions for customer needs
• Liaise with the Billing Department as needed; i.e. data entry, rating, verifying
• Assist AR team with any collection issue to ensure account stability as needed
• Performs general clerical duties, such as filing and data entry
• Coordinates the daily workflow to ensure all tasks are completed timely and accurately
• Assists the Customer Care Manager with tasks as requested
• Continually answers questions and responds to internal staff regarding customer care issues ensuring Customer Care standards are met.
• Monday- Friday
• 8:00am-6:00pm
• Tem to Hire

If interested please contact us at (630) 516-3505 to set up your application process.