Superior Staffing is seeking for a Costumer Care Representative for one of our clients located in Downers Grove, IL.

The Customer Care Representative is responsible for ensuring quality, friendly, and prompt resolutions to maintain a high level of customer satisfaction. S/he will satisfy external and internal customer concerns by processing orders, collecting payments, clarifying information, correcting billing issues, and tracking shipments using resources within all internal departments and external sources while appropriately documenting in databases. The position reports to the Sr. Customer Care Manager and receives inbound Customer Service and Operator calls.

Job Description

Primary Responsibilities

• Respond to internal and external customer concerns received via call center, writing, email, social media, etc. regarding order status, quality of product, billing issues, and company policies.
• Document all activities, conversations, and commitments regarding customers in Navision.
• Operator duties include routing incoming calls to the appropriate party.
• Minimize length of calls while efficiently providing quality and friendly service and effectively contributing to telephone coverage for external and internal customers.
• Process/Audit orders and contracts entered on the website and internally.
• Maintain corporate database(s) with updated information.
• Ability to understand and interpret customer scenarios, how they impact the database, and how to resolve effectively to best serve the customer.
• Administrative support for the District Sales Managers’.
• Possibility a Hybrid position.
• Schedule 8:00am-5:00pm Monday-Friday
• Temp to Hire
• Must Interview.
• Pay Rate: DOE

If interested, please contact Superior Staffing at 630-516-3505 to apply for position.

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